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FAQ

Order Status

You will receive an email when your order is out for shipping, please check your spam folder.

Please reach out to us as soon as possible, using the support email in the bottom footer or phone number.

In your shipping notification email, if a tracking number was assigned it can be found there along with the shipping carrier.

Be sure that all of the items in your order have shipped already. If shipping notification email displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Be sure that all of the items in your order have shipped already. If shipping notification email displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Be sure that all of the items in your order have shipped already. If shipping notification email displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Pricing and Billing

You only have to pay sales tax if you are located in the same state as our warehouse.

Please reach out to us directly for any charge related questions.

Please reach out to us directly for any charge related questions.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

International Shipping

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Additional Support

Please click here for our company contact information.

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